Effective Date: 06/22/2026
Last Updated: 06/22/2026
These Terms of Service (“Terms”) govern your access to and use of the websites, products, programs, services, content, and tools made available by Scalable.co, LLC (“Company,” “we,” “us,” or “our”) through https://scalable.co and its related properties (collectively, the “Services”).
By accessing, browsing, registering for, purchasing, or otherwise using the Services, you (“User,” “you,” or “your”) agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Services.
These Terms apply to all users, including casual visitors, newsletter subscribers, podcast listeners, free tool users, lead magnet downloaders, workshop attendees, event ticket purchasers, book buyers, and clients of Company’s advisory, consulting, coaching, mentorship, and mastermind programs. If you have entered into a separate written agreement with Company addressing specific Services, that separate agreement governs its own subject matter; these Terms continue to govern all other aspects of your use of the Services.
By accessing or using any of the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you are accepting these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity, and “you” refers to both you individually and the entity.
Company may update these Terms from time to time. The current version of these Terms is always available at https://scalable.co/terms, and the “Last Updated” date at the top of these Terms indicates when these Terms were most recently revised.
For material changes adverse to users, Company will provide reasonable notice through:
Non-material changes (such as clarifications, formatting updates, contact information updates, or changes that expand your rights) take effect upon posting of the updated Terms.
Because Company cannot directly notify users who have not provided contact information, you should review these Terms periodically. Your continued access to or use of the Services after the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.
The Services are intended for adults age eighteen (18) and older. By using the Services, you represent and warrant that you are at least 18 years of age. Company does not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will delete that information promptly. If you are a parent or guardian and believe a person under 18 has provided personal information to Company, please contact us at support@scalable.co.
If you create an account on the Services, you agree to provide accurate, current, and complete information and to keep that information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify Company promptly of any unauthorized use of your account.
Certain Services, including Company’s coaching, advisory, mentorship, and mastermind programs, are available only to qualified applicants who meet Company’s then-current eligibility criteria. Company reserves the right to evaluate, accept, or decline applications at its sole discretion. Specific eligibility criteria are described on the applicable program page or communicated during the application process and may be updated by Company from time to time.
The Services include, without limitation:
Certain Services may be subject to additional written terms that you separately accept (for example, by signing an agreement at the time of enrollment). Where such additional terms exist, they apply in addition to these Terms with respect to the specific Service to which they pertain.
Company may modify, suspend, or discontinue any Service, in whole or in part, at any time, with or without notice. Company is not liable to you or any third party for any modification, suspension, or discontinuation of any Service.
You agree that you will not, and will not permit any third party to:
Company reserves the right, in its sole discretion, to investigate any suspected violation of this Section and to suspend or terminate your access to the Services, with or without notice.
Company cannot and does not guarantee that you will achieve any specific business, financial, or other result from your use of the Services. Any results referenced by Company or by Company’s clients, students, or members are illustrative of what is possible and do not represent typical, average, or guaranteed results. Individual results vary based on many factors, including but not limited to your business model, market conditions, effort, capacity, prior experience, and execution.
All content and Services provided by Company are for educational and informational purposes only. Company does not provide legal, medical, tax, accounting, or other professional advice. You should consult with qualified professional advisors before acting on any information provided by Company.
Testimonials, case studies, success stories, and similar materials featured on the Services or in Company’s marketing materials reflect the experience of specific individuals or businesses at specific points in time. They are not representative of the experience of all Company clients, members, or users. Testimonials are not guarantees of similar results. Individuals whose testimonials are featured may be current paying clients or members of Company programs (a “material connection” as defined by the U.S. Federal Trade Commission). Company does not generate, modify, or create testimonials using artificial intelligence; all testimonials reflect the real, unmodified statements of the individuals to whom they are attributed.
Any forward-looking statements made by Company are based on Company’s current expectations and assumptions. Actual results may vary materially from any forward-looking statements.
Company uses artificial intelligence and machine learning tools in its operations. You should be aware that:
Company does not use AI to generate fake testimonials, create synthetic likenesses of real individuals, or otherwise mislead users. Where required by applicable law (including the EU AI Act and emerging US state laws), Company will provide additional disclosures regarding AI use.
All content, materials, software, frameworks, methodologies, designs, logos, trademarks, and other intellectual property made available through the Services (collectively, “Company Materials”) are owned by Company or its licensors and are protected by U.S. and international copyright, trademark, patent, and other intellectual property laws. Company Materials include, without limitation, the Scalable Operating System™, Scale & Exit Plan™, Critical Task Matrix™, and any other Company-branded methodologies, tools, templates, dashboards, training content, and proprietary frameworks.
Subject to your compliance with these Terms, Company grants you a non-exclusive, non-transferable, revocable, limited license to access and use the Services for your personal or internal business use, in accordance with the specific Services you have purchased. You may not reproduce, distribute, sublicense, sell, modify, publicly display, publicly perform, or create derivative works of Company Materials, except as expressly permitted by these Terms or with Company’s prior written consent.
Company and its affiliates own numerous trademarks, service marks, logos, and brand names, including without limitation:
All such trademarks are the property of Company or its affiliates, whether or not specifically listed in these Terms or marked with ™ or ®. You may not use any Company trademark without Company’s prior written consent.
If you submit, post, upload, or transmit any content to the Services (including community posts, comments, testimonials, feedback, suggestions, photos, videos, or other materials) (“User Content”), you grant Company a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, distribute, modify, adapt, publicly perform, publicly display, and create derivative works of your User Content for any purpose, including Company’s internal operations, marketing, and improvement of the Services. You represent and warrant that you have all necessary rights to grant this license and that your User Content does not infringe the rights of any third party.
If you provide Company with any suggestions, feedback, or ideas regarding the Services (“Feedback”), Company is free to use such Feedback for any purpose without compensation or attribution to you.
Prices for products and Services are stated at the point of purchase. Company accepts payment by credit card, debit card, and PayPal for most products. Higher-value programs may require payment by wire transfer or ACH. Company does not accept counter checks; personal checks are held for ten (10) business days before order release.
You are responsible for any applicable sales, use, value-added tax (VAT), goods and services tax (GST), or similar taxes imposed on your purchase by your country, state, or other taxing authority, except for taxes based on Company’s net income. Company will collect and remit taxes where required by law.
Unless otherwise stated, all prices are in United States Dollars (USD). International customers are responsible for any currency conversion fees imposed by their bank or payment provider.
By providing a payment method, you authorize Company to charge that payment method for the amount of your purchase plus any applicable taxes. For recurring or scheduled payments, you authorize Company to charge the payment method on the schedule specified at the time of purchase.
If a scheduled payment is not successfully processed, Company may attempt to charge the payment method on file again, up to three (3) automatic retries over a reasonable period. Company may suspend access to the Services until the delinquent balance is cured. Recurring failures may result in additional collection efforts, including but not limited to written demand for payment and acceleration of any unpaid balance.
Returned checks are subject to a $25 USD returned check fee.
Physical books may be returned for a full refund of the product price (excluding shipping and handling fees) within thirty (30) days of the date of original purchase. To request a return, contact Company at support@scalable.co to obtain a Return Authorization Number (RMA). Returned packages must display the RMA number and be sent via traceable shipping method. Refunds will be processed within thirty (30) days of Company’s receipt of the returned book. Shipping costs (both directions) are non-refundable.
Tickets to Company’s in-person events may be refunded subject to the following schedule:
Unused tickets are forfeited and are not transferable to other events. Ticket transfers between attendees are permitted up to thirty (30) days before the event, subject to a $50 transfer fee. Within thirty (30) days of the event, no ticket transfers will be processed. See Section 11 for additional event terms.
All other products and Services offered by Company are non-refundable, including without limitation:
By purchasing or enrolling in any non-refundable Service, you acknowledge and agree that no refunds or credits will be issued for missed meetings, unused services, partial periods of engagement, or change of mind. Company may, in its sole discretion, offer goodwill accommodations in exceptional circumstances; any such accommodation is not a waiver of this Section.
Where applicable consumer protection law requires Company to offer a refund or right of withdrawal (such as the UK Consumer Contracts Regulations 14-day cooling-off period for distance contracts), Company will honor that obligation to the extent legally required.
If you believe you have been charged in error, please contact Company at support@scalable.co before initiating a chargeback with your payment provider. Company will work in good faith to resolve disputes promptly.
If you enroll in any subscription or recurring billing arrangement offered by Company:
Event dates, locations, formats, agendas, speakers, and other details listed on the Services are subject to change at Company’s discretion, with or without notice. Company may convert any in-person event to a virtual or hybrid format due to circumstances beyond Company’s reasonable control. Such changes shall not constitute a breach of these Terms or entitle you to a refund except as set forth in Section 9.2.
By attending any in-person or virtual event hosted by Company, you consent to being recorded (audio, video, and photo) and grant Company a non-exclusive, royalty-free, perpetual, worldwide license to use the recordings, including your image, likeness, voice, and statements, for Company’s internal training, member content libraries, marketing, and similar purposes. If you do not wish to be recorded, you must inform Company in writing before the event and may be asked to sit outside the recording area.
You agree to conduct yourself professionally at all Company events. Company may, in its sole discretion, remove any attendee whose conduct is disruptive, abusive, or violates Company’s reasonable standards, without obligation to refund any portion of the ticket price.
You acknowledge that attendance at in-person events involves travel and physical activity, and you assume all risks associated therewith. Company shall not be liable for any injury, loss, or damage suffered by you or your representatives in connection with travel to, from, or attendance at events, including risks attributable to third-party venues, transportation, or activities. You are solely responsible for your own travel, accommodation, and related expenses unless Company expressly states otherwise in writing.
Ticket transfers are permitted up to thirty (30) days before the event, subject to a $50 transfer fee. The original ticket purchaser may change the assignment of guests accompanying them a maximum of two (2) times. To initiate a transfer, submit a request to support@scalable.co.
Ticket resales must be processed through Company. If you cannot use a ticket, you may submit a resale request to Company, and Company will attempt to resell the ticket to another attendee. There is no guarantee that demand for the ticket will result in a resale. If your ticket is not resold, you will not receive any refund or proceeds.
You may not resell, offer for sale, auction, donate, act as commercial agent for another party, or otherwise transfer tickets except as expressly permitted in this Section.
Live streams provided by Company are made available on an “as-is” and “as-available” basis. Company does not guarantee that any live stream will be uninterrupted or error-free. Company is not responsible for technical issues, network failures, or any inability to access a live stream due to factors outside Company’s reasonable control, including the User’s internet connection, device, or third-party platforms.
Refunds for live stream purchases are available only where the User is unable to view the live stream due to a verified technical issue on Company’s end. Refund requests must be submitted on the date of the live stream.
Company operates online communities, member groups, and forums (collectively, “Community Spaces”). The following guidelines apply to all participants:
Violations of these guidelines may result in warning, temporary suspension, or permanent removal from Community Spaces at Company’s discretion.
Company’s collection, use, and disclosure of your personal information is governed by Company’s Privacy Policy, available at https://scalable.co/privacy-policy, which is incorporated herein by reference.
Company uses cookies and similar tracking technologies on the Services for analytics, advertising, personalization, and operational purposes. The categories of cookies used, their purposes, and your options for managing cookie preferences are described in Company’s Privacy Policy and any cookie consent notice provided on the Services. By using the Services, you acknowledge Company’s use of cookies as described in those documents.
Please review the Privacy Policy carefully to understand how Company handles your personal information and your rights with respect to that information.
The Services may contain links to or integrations with third-party websites, products, or services that are not owned or controlled by Company. Company is not responsible for the content, privacy practices, or actions of any third party. Your interactions with third-party websites and services are governed by the terms and privacy policies of those third parties.
Specifically, certain Company offerings (such as the AccidentalMBA newsletter at accidentalmba.com and the Business Lunch podcast at businesslunchpodcast.com) are operated on or distributed through third-party platforms with their own terms of service and privacy policies. Your use of those offerings is governed by the applicable third-party terms.
EXCEPT AS EXPRESSLY PROVIDED IN AN APPLICABLE SERVICES AGREEMENT, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Company makes no warranty regarding any results you may obtain from using the Services. You assume all risk associated with your use of the Services.
Some jurisdictions do not allow the exclusion of certain warranties. To the extent any warranty cannot be excluded under applicable law, such warranty is limited to the maximum extent permitted by law.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY, ITS AFFILIATES, OR ITS OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHER LEGAL THEORY, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
COMPANY’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the limitation or exclusion of liability for certain damages. To the extent any limitation cannot be enforced under applicable law, Company’s liability is limited to the maximum extent permitted.
You agree to defend, indemnify, and hold harmless Company, its affiliates, and its and their officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Company reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, in which case you agree to cooperate with Company’s defense.
You may stop using the Services at any time.
Company may suspend or terminate your access to the Services at any time, with or without cause, with or without notice. Without limiting the foregoing, Company may immediately suspend or terminate your access if it believes, in its sole discretion, that you have violated these Terms or any applicable law.
Upon termination, your right to access and use the Services ends, and Company may delete your account and any associated content. Sections that by their nature should survive termination (including without limitation Sections 5, 7, 9, 14, 16, 17, 18, 19, 20, 21, and 22) shall survive.
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES THAT DISPUTES BE RESOLVED THROUGH BINDING ARBITRATION ON AN INDIVIDUAL BASIS AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.
Before initiating arbitration, you and Company agree to attempt to resolve any dispute informally by contacting each other in writing at support@scalable.co (for Company) and the most recent email address you have provided to Company (for you). The parties will engage in good-faith discussions for at least sixty (60) days before initiating arbitration.
If informal resolution does not resolve the dispute, any claim, dispute, or controversy arising out of or relating to these Terms, the Services, or your relationship with Company (a “Dispute”) shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) in accordance with the AAA’s Commercial Arbitration Rules. The arbitration shall be conducted in Travis County, Texas, USA. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.
Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the jurisdiction of small claims court. Either party may also seek injunctive or other equitable relief in court to protect intellectual property rights or confidential information.
In any Dispute, the prevailing party shall be entitled to recover its reasonable attorney fees, costs, and expenses, including any appeals.
If you are a resident of a jurisdiction that prohibits mandatory pre-dispute arbitration of consumer claims, you may opt out of the arbitration agreement in this Section 20 by sending written notice to support@scalable.co within thirty (30) days of first accepting these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, USA, without regard to its conflict-of-laws principles. Subject to the arbitration provisions in Section 20, any judicial action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Travis County, Texas, USA, and each party irrevocably submits to the jurisdiction and venue of such courts.
The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
These Terms, together with the Privacy Policy and any separate written agreement you have entered into with Company, constitute the entire agreement between you and Company regarding your use of the Services and supersede all prior agreements, understandings, and communications, whether written or oral, on the subject matter.
If any provision of these Terms is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Company’s failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or any rights or obligations hereunder without Company’s prior written consent. Company may assign these Terms at any time without notice or consent.
These Terms do not create any third-party beneficiary rights.
Company shall not be liable for any failure or delay in performance due to causes beyond Company’s reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, government action, labor disputes, internet or utility outages, or other force majeure events.
Notices to Company shall be sent to:
Scalable.co, LLC 4330 Gaines Ranch Loop, Suite 120 Austin, TX 78735 USA support@scalable.co
Notices to you may be sent by email to the address you have provided to Company, by posting on the Services, or by any other reasonable means.
Section headings in these Terms are for convenience only and shall not affect interpretation.
These Terms are written in English. If translated into any other language, the English version shall control in the event of any conflict.
These Terms do not create any agency, partnership, joint venture, or employment relationship between you and Company. Neither party has authority to bind the other.
If you have questions about these Terms or the Services, please contact Company at:
Scalable.co, LLC 4330 Gaines Ranch Loop, Suite 120 Austin, TX 78735 USA
Email: support@scalable.co Phone: 512-600-4363
For privacy-related questions or to exercise your privacy rights, please contact us at the email address above or see our Privacy Policy at https://scalable.co/privacy-policy.
